Liaizo Freight Forwarding Terms and Conditions
By requesting or accepting goods or services from Liaizo Freight Forwarding SARL., the Customer agrees to the following terms and conditions of service (“Terms and Conditions”).
Liaizo Freight Forwarding may from time to time change these Terms and Conditions. Any changes are effective immediately upon publication on our website at https://www.liaizo.com/terms
Liaizo Privacy Policy: https://www.liaizo.com/privacy-policy
By using the service, which includes the website, you agree to follow the website's terms and conditions (T&Cs). These T&Cs may change, and by continuing to use the service, you accept any updates. When you use the service, you confirm that you have the right and authority to agree to these T&Cs on behalf of yourself and any company, entity, or organization you represent. If you lack full legal capacity or don't have the authority to represent a company, entity, or organization, you shouldn't use the service or accept these T&Cs. If you disagree with any part of these T&Cs, don't use the service. “Liaizo” the company providing the service can stop your access at any time, with or without cause.
Definitions
The terms “us ” or “we” “our” or “Liaizo” refers to Liaizo freight forwarding SARL, the owner of the website.
The terms “you” “yourself” or “user” refer to a person or company browsing the website or a person or company who has registered with the website to use the Service.
The term “Service” means the services advertised on the Website.
Order means the Customer’s order for the Services from Liaizo as submitted following the step-by-step process set out on the Website.
Account
1) To access the Service, the User may need to create an account on the Site ("Account") and provide the necessary information as requested in the registration form. The User assures that all the information submitted during registration, whether on the Site or through other means, is truthful and accurate. The User also commits to keeping this information up to date.
2) “User” can delete their Account at any time for any reason by contacting us. It's the User's responsibility to keep their Account login information confidential and to be fully accountable for all activities happening under their Account. If there's any unauthorized use or suspected unauthorized use of the Account or any security breach, the User agrees to promptly inform us. Liaizo is not responsible for any loss or damage resulting from the User not adhering to these requirements.
Scope of Services
We act as a full-service freight forwarder, managing all aspects of your shipment from origin to destination, including air, ocean, and inland transportation.
We offer international shipping services from any country to Morocco With available modes of transport.
We handle all types of goods, including general cargo, hazardous materials (with proper documentation), and temperature-controlled shipments.
We provide customer support via phone and email.
User obligations
You must cooperate with us in all matters relating to the Services, provide us and our authorized employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licenses and consents.
You must provide accurate and complete information about your cargo, including type, weight, dimensions, value, and any special handling requirements.
You are responsible for obtaining all necessary export and import licenses, permits, and certificates.
You must declare any prohibited or restricted goods within your shipment and provide proper documentation.
Our Obligations
We will select carriers based on your needs, considering factors like price, timeliness, and reliability.
We are responsible for ensuring safe and timely delivery of your cargo according to the agreed-upon schedule and route.
We will provide tracking information throughout the shipment journey.
Basis of sale
The description of the Services and any Goods on our website does not constitute a contractual offer to sell the Services or Goods. When a quote has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Quote process is set out on the Website. Each step allows you to check and amend any errors before submitting the Quote. It is your responsibility to check that you have used the request quote process correctly.
A contract will be formed when you accept the quote through our platform, and you receive an email confirming the acceptance of the quote. You must ensure that the Quote is complete and accurate and inform us immediately of any errors. You must notify us of booking cancellation before taking possession of the cargo.
We are not responsible for any inaccuracies in the Quote placed by you.
The Contract continues as long as it takes us to perform the Services.
Quote terms and pricing
Prices for Services may be calculated on a fixed price or a standard daily rate basis.
Fees are subject to Fee Variation, which can increase the Fees for the Services even after the date that the Quote was accepted. These are for fees, costs, and surcharges that cannot be known at the time you accept the quote, including, but not limited to, duties, taxes, ancillary charges, demurrage fees, shipping surcharges (such as War Risk, Fuel Surcharges and other) and any other fee that we deem to be unable to define at the date we accept the quote.
All transit times provided are estimates only and are not guaranteed.
Payment terms
Users agree to the documents against the payment method, where the necessary documents are provided by “us” to the “user” when payment is made.
Users are responsible for any applicable taxes or duties associated with the services provided.
Invoices for services rendered will be issued promptly and made available through the user's account on the Liaizo platform.
Failure to make timely payments may result in the suspension or termination of services provided by Liaizo Freight Forwarding.
Intellectual Property
The platform and its content are protected by intellectual property laws.
Users agree not to reproduce, distribute, or create derivative works based on the platform without explicit permission.